Shipping policy
Last updated: July 22, 2026
Thank you for shopping with Making Madi by Madeline LeBlanc. This Shipping Policy explains how we process and deliver orders from makingmadi.com. Prices are in Canadian dollars (CAD) unless otherwise stated.
Where we ship
We primarily ship within Canada. Where available at checkout, we may also offer shipping to select international destinations. Shipping options and carriers shown at checkout are the ones available for your address.
How orders are fulfilled
Many Making Madi products (including bedding, textiles, clothing, and prints featuring Madeline’s artwork) are produced to order through print-on-demand and similar fulfillment partners. That means your item is typically made after you place your order, rather than shipped from a single local warehouse stock.
Processing times
- Most orders begin production within 1–3 business days after payment clears.
- Production and handoff to the carrier commonly take about 2–7 business days, depending on the product and partner.
- Transit time after the package ships is usually about 3–10 business days within Canada, and longer for remote or international destinations.
These ranges are estimates, not guarantees. Large items, custom sizes, peak seasons, and partner capacity can extend timelines.
Shipping costs
Shipping costs (and any duties or taxes that may apply) are calculated and shown at checkout based on your address, cart contents, and available rates. We do not add surprise shipping fees after you place an order beyond what checkout displayed, except where a carrier or customs authority assesses additional charges outside our control.
Order tracking
When a tracking number is available, we (or our fulfillment partner) will send it to the email address on your order. Please allow time for tracking to update after the label is created.
Delays
Occasional delays can happen due to production queues, weather, carrier volume, customs, incorrect addresses, or force majeure events. If your order is significantly delayed beyond the ranges above, email us at sales@makingmadi.com with your order number and we will look into it.
Incorrect or incomplete addresses
Please double-check your shipping address at checkout. We are not responsible for packages lost or returned because of an incorrect or incomplete address provided at checkout. If a package is returned to the fulfillment partner, contact us—we will help arrange a reship where possible; additional shipping charges may apply.
Damaged or missing packages
If your order arrives damaged, or tracking shows delivered but you did not receive it, contact us within 7 days of the delivery date (or expected delivery date) at sales@makingmadi.com. Please include your order number and photos where relevant so we can help with a replacement or other resolution.
Questions
Email sales@makingmadi.com. We are based in Canada and typically respond within a few business days.