Refund policy
Last updated: July 22, 2026
This Refund & Returns Policy applies to purchases from Making Madi by Madeline LeBlanc at makingmadi.com. Prices and refunds are handled in CAD unless your payment provider converts currency.
Our approach
We want you to be happy with your order. Because many items are made to order (print-on-demand style production for bedding, textiles, clothing, and prints), we treat returns carefully. Please read the conditions below before requesting a return or refund.
Window to request a return
Contact us within 14 days of delivery if you would like to request a return or refund. Email sales@makingmadi.com with:
- Your order number
- The item(s) and reason for the request
- Photos if the item arrived damaged, defective, or incorrect
We will confirm whether the item is eligible and share return instructions if approved.
Condition of returned items
Where a return is approved, items must be:
- Unused and in original condition
- In original packaging where practical
- Free of stains, odours, pet hair, smoke, or damage not caused in transit
We may decline a return that does not meet these conditions.
Who pays return shipping
- Our error, damaged, defective, or wrong item: We cover reasonable return shipping (or arrange a replacement without requiring a return, when appropriate).
- Change of mind or sizing preference: If we approve a return, you are responsible for return shipping costs unless we say otherwise in writing.
Refunds
Approved refunds are issued to the original payment method after we (or our fulfillment partner) receive and inspect the returned item, typically within 5–10 business days of receipt. Shipping charges from the original order are refundable when the return is due to our error or a defective/damaged/incorrect item; they are otherwise non-refundable unless we agree otherwise.
Exchanges
We do not guarantee exchanges for every product. If you need a different size or product, the simplest path is often a return (if eligible) plus a new order. Ask us at sales@makingmadi.com—we will help where we can.
Non-returnable items
Unless the item arrived damaged, defective, or incorrect, the following are generally not returnable:
- Custom or personalized orders
- Final-sale or clearance items marked as such
- Items that cannot be resold for hygiene reasons once opened or used (for example certain wearable or soft goods in used condition)
- Digital goods or downloadable files, if offered
Cancellations
Because production often starts soon after checkout, we may not be able to cancel an order once it is in production. If you need to cancel, email us immediately with your order number. If production has not started, we will try to cancel and refund you.
Contact
Madeline LeBlanc / Making Madi
Email: sales@makingmadi.com
Shop: https://makingmadi.com